In the first post in this series, I stated “Customers need retailers to be convenient or to add value to their lives.” Everyone knows...

In the words of the legendary Veruca Salt “I don’t care how, I want it now!” Veruca, who has taught countless children the downfalls of...

Newsflash – Retail isn’t dead. There is article after article decrying the “apocalypse”, “the death of retail” or that everything is...